Refund Policy

Effective Date: 09th July 2025
Last Updated: 09th July 2025

1. General Refund Policy

useStacks operates on a monthly subscription basis with limited refund eligibility. This policy outlines the circumstances under which refunds may be granted.

2. Refund Eligibility

2.1 Eligible Refund Scenarios

  • Technical Issues: Service downtime exceeding 48 consecutive hours
  • Billing Errors: Incorrect or duplicate charges
  • First-Time Users: Refund requests within 7 days of first subscription

2.2 Non-Eligible Refund Scenarios

  • Change of mind after 7-day period
  • Failure to use the Service
  • Dissatisfaction with features after trial
  • Account termination due to Terms violation
  • Requests made more than 30 days after billing

3. Refund Process

3.1 How to Request a Refund

  1. Contact us at [your-email@example.com] within the eligible timeframe
  2. Include account email and subscription details
  3. Provide a reason for the refund
  4. Allow 5-7 business days for processing

3.2 Refund Processing

  • Processed through Paddle
  • Issued to original payment method
  • May take 3-10 business days
  • Partial refunds for eligible cases

4. Subscription Cancellation vs. Refunds

4.1 Cancellation

  • Cancel anytime without penalty
  • Access continues until end of billing period
  • No refund for unused time

4.2 Immediate Termination

  • Account deletion forfeits remaining time
  • No refund for immediate termination

5. Chargeback Policy

5.1 Chargeback Disputes

  • Handled by Paddle
  • We contest illegitimate disputes
  • $15-$20 fees for invalid disputes
  • Accounts with chargebacks may be suspended

5.2 Alternative to Chargebacks

  • Contact support first
  • Most billing issues can be resolved
  • Chargebacks may lead to termination

6. Merchant of Record Information

Paddle.com Market Limited serves as our Merchant of Record. Refunds are subject to their policies and processing timelines.

7. Pro-Rated Refunds

7.1 Plan Downgrades

  • Downgrades take effect next billing cycle
  • No immediate or partial refunds

7.2 Service Interruptions

  • Outages over 48 hours may qualify for refunds
  • Refunds based on downtime
  • Scheduled maintenance excluded

8. Special Circumstances

8.1 Technical Support

  • Support is provided before refunds
  • Issues often resolvable via support

8.2 Feature Requests

  • Missing features don't qualify for refunds
  • Requests can be submitted through support

9. Refund Limitations

9.1 Maximum Refund Amount

  • Refunds capped at amount paid
  • Frequent requests may be restricted

9.2 Processing Fees

  • Payment processor fees are non-refundable
  • International transaction fees excluded

10. Contact Information

Email: sikaongawankunda@gmail.com
Subject: Refund Request - [Your Account Email]

  • Account email address
  • Subscription plan and billing date
  • Reason for refund
  • Relevant documentation

11. Policy Changes

We may modify this policy at any time. Changes will be communicated through email, in-app notification, or on our website. Continued use of the Service means acceptance of changes.